Privacy policy:

Where a customer is required to provide us with personal information such as email address and phone number, this information is used only to contact you about the repair service purchased for your equipment. It is never sold to any outside vendors or third parties for solicitation.
This site might contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.

Camera repair estimates:

There is no charge for estimating repairs, and there is no return postage charge for items that we cannot repair! A return postage charge of £11.75 will apply to all equipment for which the customer declines the estimate.

Parts allowance:

Our standard price is inclusive of any minor spares that may require fitting.

Renegotiations:

We make estimates in good faith and to the best of our ability with the information received. However, if we find unit requires substantial unforseen spares then we will inform you of a new estimate and not proceed until you authorize that estimate. You have the option to decline at that point and we will return the camera as it was delivered to us.

Shipping:

All repairs are returned via Fed-Ex couriers unless otherwise requested. It greatly simplifies our postage system to quote a flat rate. The flat rate is £11.75 and applies to all repairs and declined estimates. Customers are responsible for the postage to pjcrdirect.co.uk in the case that there is a warranty repair.

Payment:

All repairs must be paid for before unit is returned. if payment is not recieved within 6 months of completion of work, unit will be disposed of.

Warranty:

Starting from the invoice date, all our work is covered by a 12 month warranty.

Liability:

We are not responsible for items lost 33 days after the date of "repair complete" notification. We are not responsible for film, tape, digital media, or batteries and bulbs left in equipment. We are not responsible for any expense, loss, or inconvenience as a result of a faulty repair, or delays in our repair service. However, if a repair is done improperly, it is covered under our warranty. Our warranty does not cover any damage inflicted on the equipment including, but not limited to impact, moisture and liquid, sand, high temperature, battery leakage, chemical corrosion, tampering, or any operation that would be abuse and/or contrary to the operating manual. We are the final arbiters of what constitutes abuse.